Statements about cybersecurity: A duty of accuracy or a license for puffery?

By John Bandler. Published April 14, 2025, Reuters Legal News

Organizations need to make statements about their cybersecurity and information systems, articulated by different people to different audiences.

There are tensions because some parts of an organization sell and reassure, others work to keep information systems secure. Sometimes a single individual is called upon to do both, such as a chief information security officer (CISO).

To sell, the organization lets clients, customers, and investors know things are running great, their products and services are excellent, security is airtight. These rosy statements help make the deal happen.

To secure and operate, the organization needs facts not puffery, and few organizations are perfect.

In sum, there is a legal duty of accuracy with diligence required, plus an ethical and practical imperative.

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